This policy explains how MCM PRO GROUP PTY LTD (ABN 37 628 881 167), trading as MCM Services, collects and handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

We clean strata, commercial and government sites in Greater Sydney. Gardening and grounds work is only offered at those sites, not at private homes.

Last updated 14 November 2026.

What we collect

When you request a quote or get in touch, we collect the details you choose to give us. That usually includes your name, role, email address, phone number, the building or site, the service you are asking about, and your message. We do not ask for payment card numbers on this website.

If you call, email or message us on WhatsApp, we keep the details and conversation we need so we can reply and, if you become a client, provide the service.

Once we work at a site we may also hold billing details, access instructions you give us, and the photo reports we send after each visit. Those photos show the areas we have cleaned. We do not publish identifiable client sites without permission.

We generally do not collect sensitive information, such as health information, unless you choose to give it to us because it is relevant to the work (for example, a safety issue at the site).

Why we collect it

We use personal information to:

answer your enquiry and arrange a quote or a site walkthrough
prepare a written scope and a fixed price, and then deliver the service
send invoices and keep a record of the work, including photo reports
improve this website and measure how people find us, including from our advertising
meet our legal, insurance and record-keeping obligations

We do not sell personal information. We do not use the quote form to build a marketing list you did not ask for. If you later ask us not to send you general updates, we will stop.

How we collect it

We collect information directly from you when you submit the quote form on this website, call or WhatsApp 0401 368 578, or email enquiries@mcmprogroup.com. We may also receive details from a strata manager, building manager or other representative who contacts us on behalf of a site, or from a publicly available business listing.

Who else sees it

Quote form submissions are hosted by Netlify, which provides this website and the form, and are emailed to our office at enquiries@mcmprogroup.com. Staff who need the information to reply or to do the work may see it.

We may also share information with trusted service providers who help us run the business, such as our email and IT providers, accountants, insurers and professional advisers, and with the analytics or advertising platforms described below. We only share what is needed for that purpose. We may disclose information if the law requires it.

We do not publish the contents of enquiries.

Cookies, analytics and advertising

This website may use cookies and similar tools, including Google Analytics, Google Ads and the Meta Pixel, to understand how visitors use the site and to measure enquiries from our advertising. These tools may collect technical information such as your IP address, device and browser type, the pages you visit and how you arrived at the site.

You can block or delete cookies in your browser settings. Doing so may affect how some parts of the site work. Google and Meta handle the data they collect under their own privacy policies.

Storage, including overseas

Personal information is stored with our website, email and office systems. Netlify, Google and Meta are based outside Australia, so information they process may be stored on servers overseas, including in the United States. WhatsApp messages are handled by Meta.

We take reasonable steps to make sure those providers handle the information securely and only for the purpose we have engaged them.

Security and how long we keep it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, change or disclosure. No online system is completely secure.

We keep information for as long as we need it to reply to you, provide the service, keep business and tax records, or deal with a question or claim. When we no longer need it, we take reasonable steps to delete or de-identify it.

Access and correction

You can ask for the personal information we hold about you, or ask us to correct it if it is wrong or out of date, by emailing enquiries@mcmprogroup.com or writing to us at the address below. We may need to confirm who you are before we respond. In some cases the law allows us to refuse access; if we do, we will explain why and how you can complain.

Complaints

If you are concerned about how we have handled your personal information, please contact us first so we can look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will be published on this page with the date it was last updated.

Contact

MCM PRO GROUP PTY LTD, trading as MCM Services
ABN 37 628 881 167
14-16 Murray St, Northmead NSW 2152, Australia
Email enquiries@mcmprogroup.com
Phone 0401 368 578